FAQ’s
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A Family Health Team is a group of health care providers who work together to help keep you and your family healthy and to coordinate the best possible care for your health needs. A team approach offers you better access to appropriate health care in your own community.
In addition to family doctors, the team is developing to include Registered Nurses, Dietitians, Mental Health Workers, Social Workers, and other healthcare providers. Some of these positions are referred to as “Allied Health Professionals” which are people who have expertise in specific areas, that help support the efforts of your doctor in caring for your health. Currently, the East Wellington Family Health Team has Allied Health Professionals in three areas: Registered Nurses, Mental Health and Dietitian services.
The team works together, with you, to offer health education and promotion, illness prevention, disease diagnosis as well as management and rehabilitation. The team works with other health care organizations to address the particular needs of the people in its own community.
Yes. Each patient signs up with a doctor and becomes part of the roster of the Family Health Team. You will continue to see your doctor during regular office hours and after hours, when he or she is available. You may also be referred to other health care providers as appropriate.
If you would like to be included on the Erin wait list, please download the form, complete it, print it, and drop it off at our Erin clinic. Unfortunately, we are not accepting new patients in Rockwood Clinic at this time. You will be contacted by the clinic to fill out a Ministry of Health form.
Absolutely! Our community programs/workshops are available to anyone living in East Wellington, ie. Erin, Rockwood and surrounding areas.
If your family physician is away, or if you have an urgent concern that cannot wait until he or she is available, we will book an appointment for you with one of the other physicians in the group. If your concern is not of an urgent nature, your appointment will be booked with your own physician. We will try our best to find an appointment time that is convenient for you.
Please bring your health card to every appointment and give it to reception when you arrive. If you have changed your address or your telephone number, please notify reception.
Check the expiry date on your card and arrange for a new one before it expires. You must notify the OHIP office if your card is lost, stolen, you have a change of address or your card has expired. Please call the ServiceOntario, INFOLine at 1-888-376-5197 to book an appointment to renew your health card or for any other inquiries.
Please contact your pharmacist for medication renewals and ask that they fax the request to our office. The fax number in Erin is 519-833-9838 and the fax number in Rockwood is 519-856-4612. We do not take medication refills over the phone. We require 48-72 business hours for your request to be faxed back to your pharmacy. If your prescription is refused, we will let you know.
If you need to have diagnostic tests booked, our reception staff will make the appointment and will let you know when and where to go. If you cannot go at the appointed time, you must call the diagnostic lab to change your appointment. We will call you if we need to follow up on your tests with information or an office visit.
If your doctor refers you to a medical specialist, in many cases, our reception staff will make your appointment and let you know when and where to go. Some specialists require that patients themselves make the call to arrange the appointment. In this case, our reception staff will ensure that you have the information you need to make the appointment. We will send any information needed ahead for you. If you cannot go at the appointed time, please contact your specialist's office to reschedule. Please do not miss specialists' appointments as they often take weeks or months to schedule and they may charge you for a missed appointment.
If you are between the ages of 50 and 74, or have a history of colorectal cancer in your family, you should have screening for colorectal cancer. This is a simple test which involves easily collecting a very small stool sample. A colorectal check every 2 years could save your life!
The East Wellington Family Health Team has established other preventative care strategies to ensure you achieve optimal health outcomes including, well baby checks, cervical cancer screening, mammograms, and influenza vaccinations.
For information about travel health, including immunization, travel tips, and travel health clinics, please go to the Wellington Dufferin Guelph Travel Health page: www.wdghu.org
Erin Clinic
6 Thompson Crescent, Unit 1,
Erin, ON.,
N0B 1T0
Ph. 519-833-9396
Rockwood Clinic
175 Alma Street, Rockwood, ON., N0B 2K0
Ph. 519-856-4611
The East Wellington Family Health Team
6 Thompson Crescent, Unit 1,
Erin, ON., N0B 1T0
Ph. 519-833-7576
Rockwood Hours
Monday to Friday 8:30am – 5pm
Tuesday and Thursday evening hours extended to 8pm
Erin Hours
Monday to Friday 8:30am – 5pm
Monday, Wednesday and Thursday evening hours extended to 8pm
Erin phones will be open from:
- Monday 9:00 - 1:30 and 2:00 - 8:00pm
- Tuesday 9:00 - 1:30 and 2:00 - 5:00pm
- Wednesday 9:00 - 1:30 and 2:00 - 8:00pm
- Thursday 9:00 - 1:30 and 2:00 - 8:00pm
- Friday 9:00 - 1:30 and 2:00 - 5:00pm
Rockwood phones will be open from:
- Monday 9:00 - 1:30 and 2:00 - 5:00pm
- Tuesday 9:00 - 1:30 and 2:00 - 8:00pm
- Wednesday 9:00 - 1:30 and 2:00 - 5:00pm
- Thursday 9:00 - 1:30 and 2:00 - 8:00pm
- Friday 9:00 - 1:30 and 2:00 - 5:00pm
“This team approach is fantastic. You all work together to provide me with the best possible care and it’s all so seamless.”