FAQ’s
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A Family Health Team is a group of health care providers who work together to help keep you and your family healthy and to coordinate the best possible care for your health needs. A team approach offers you better access to appropriate health care in your own community.
In addition to family doctors, the team is developing to include Registered Nurses, Nurse Practitioners, Dietitians, Mental Health Workers, Social Workers, and other healthcare providers. Some of these positions are referred to as “Allied Health Professionals” which are people who have expertise is specific areas, that help support the efforts of your doctor in caring for your health. Currently, the East Wellington Health Team has Allied Health Professionals in three areas: Registered Nurses, Mental Health and Dietitian services.
The team works together, with you, to offer health education and promotion, illness prevention, disease diagnosis as well as management and rehabilitation. The team works with other health care organizations to address the particular needs of the people in its own community.
Yes. Each patient signs up with a doctor and becomes part of the roster of the Family Health Team. You will continue to see your doctor during regular office hours and after hours, when he or she is available. You may also be referred to other health care providers as appropriate.
We are currently building new facilities and recruiting more physicians so we can serve new patients. When these are in place, we will accept new patients to our roster. We are not creating a waiting list, but instead will advertise in the local newspapers, on this website, and with posters around town each time we are able to accept new patients. Patients will then register both with a doctor and with the East Wellington Family Health Team. We appreciate your patience as we work to create a better system for you and your family.
Absolutely! Our community programs, like our health promotion workshops on Better Sleep, Managing Headaches, and How to Stop Worrying are available to anyone living in East Wellington, ie. Erin, Rockwood and surrounding areas.
If your family physician is away, or if you have an urgent concern that cannot wait until he or she is available, we will book an appointment for you with one of the other physicians in the group. If your concern is not of an urgent nature, your appointment will be booked with your own physician. We will try our best to find an appointment time that is convenient for you.
Outside of regular clinic hours, rostered patients may contact 1-866-553-7205 to connect to the Telephone Health Advisory System. This phone number will connect you to a registered nurse who will assess your concerns. If it is determined that you should see the physician on-call, the nurse will assist in those arrangements. We ask that you do not go to other clinics. If you cannot wait for the physician on-call or if your problem is of a more urgent nature, we request that you go to the nearest Emergency Department.
Please bring your health card to every appointment and give it to reception when you arrive. If you have changed your address or your telephone number, please notify reception.
Check the expiry date on your card and arrange for a new one before it expires. You must notify the OHIP office if your card is lost, stolen, you have a change of address or your card expired. Should you need to contact an OHIP office, you can find a location near you by going
Please contact your pharmacist for medication renewals and ask that they fax the request to our office. The fax number in Erin is 519-833-9838 and the fax number in Rockwood is 519-856-4612. We do not take medication refills over the phone. We require 48 hours for your request to be faxed back to your pharmacy. If your prescription is refused, we will let you know.
If you need to have diagnostic tests booked, our reception staff will make the appointment and will let you know when and where to go. If you cannot go at the appointed time, you must call the diagnostic lab to change your appointment. We will call you if we need to follow up on your tests with information or an office visit.
If your doctor refers you to a medical specialist, in many cases, our reception staff will make your appointment and let you know when and where to go. Some specialists require that patients themselves make the call to arrange the appointment. In this case, our reception staff will ensure that you have the information you need to make the appointment. We will send any information needed ahead for you. If you cannot go at the appointed time, please contact your specialist's office to reschedule. Please do not miss specialists' appointments as they often take weeks or months to schedule and they may charge you for a missed appointment.
If you are between the ages of 50 and 74, you should have screening for colorectal cancer. This is a simple test which involves easily collecting a very small stool sample. A colorectal check every 2 years could save your life!
The East Wellington Family Health Team has established other preventative care strategies to ensure you achieve optimal health outcomes including, well baby checks, cervical cancer screening, mammograms, and influenza vaccinations.
For information about travel health, including immunization, travel tips, and travel health clinics, please go to the Wellington Dufferin Guelph Travel Health page: www.wdghu.org
We currently have 3 service sites:
Erin Clinic
5395 Wellington Road 52,
Erin, ON.,
N0B 1T0
Ph. 519-833-9396
Thompson Crescent Clinic
18 Thompson Cresecent,
Erin, ON., N0B 1T0
Ph. 519-833-7576
Rockwood Clinic
175 Alma Street, Rockwood, ON., N0B 2K0
Ph. 519-856-4611
Daytime hours
9:00am–12:00pm, 2:00–4:00pm
Monday to Friday
Evening hours
Erin: 5:00–8:00pm
Monday, Wednesday, and Thursday
Rockwood: 5:00–8:00pm
Tuesdays and Wednesdays
“This team approach is fantastic. You all work together to provide me with the best possible care and it’s all so seamless.”